1. Introduction: At Health Coordinator, we are committed to providing high-quality services. We understand that there may be cases where users are not completely satisfied with their purchase. This Refund Policy outlines the terms under which refunds are provided for our packages.

2. Scope of the Policy: This policy applies to all packages purchased through the www.healthcoordinator.es website, whether on a monthly or annual basis.

3. 60-Day Money-Back Guarantee: 3.1. Eligibility: Users who purchase a package are eligible for a 60-day money-back guarantee. If a user is not satisfied with the package, they may request a refund within 60 days of the initial purchase date.

3.2. Conditions for Refund:

  • The refund request must be made within 60 days of the original purchase.
  • Refunds are only applicable to the first purchase of a package. Subsequent renewals or repeat purchases of the same package are not eligible.
  • Users must provide a reason for the refund request to help us improve our services, although this is not mandatory.

4. Free Trial Period: 4.1. 1-Month Free Trial: New users are entitled to a 1-month free trial. During this period, users can evaluate the service without being charged. If users do not cancel the subscription before the trial ends, the selected package fee will be automatically charged.

5. How to Request a Refund: To request a refund, users should contact CARE FOR ME NURSING SERVICES S.L. via email at Refunds@HealthCoordinator.es with the following details:

  • Full name of the account holder.
  • Email address associated with the purchase.
  • Order confirmation number.
  • Reason for the refund request (optional).

6. Refund Processing:

  • Once the refund request is received and reviewed, users will be notified via email regarding the status of their refund.
  • Approved refunds will be processed within 14 business days.
  • The refund will be issued to the original payment method used at the time of purchase.

7. Exclusions: The following conditions are excluded from the refund policy:

  • Refunds will not be issued for purchases made after the initial 60-day period.
  • Packages that have been partially used or completed may be subject to a prorated refund or denial, depending on the extent of usage.
  • Refunds do not apply to any additional services or products purchased outside the main packages.

8. Modifications to the Refund Policy: CARE FOR ME NURSING SERVICES S.L. reserves the right to modify this Refund Policy at any time. Users will be informed of significant changes via the website or by email.

9. Contact Information: For further assistance or questions about this Refund Policy, users may contact CARE FOR ME NURSING SERVICES S.L. at: